Policies and terms — G Tour

Everything that governs a trip with G Tour, in one place and in plain language: how booking, payment and cancellation work, how we keep guests safe, how we treat the places and people we visit, and who you are contracting with. Each document is dated and versioned; when something changes, the page changes and the date moves.

• Booking conditions — The contract for every private tour, transfer and service.
• Privacy and cookies — What the website collects and why.
• Terms of use of the website — Using gtour.ge and its content.
• Legal notice — Imprint and company details.
• Editorial standards — How the travel desk works, corrections, disclosures.
• What "Verified by GTour" means — The definition of the mark on place pages.
• Cancellation and refund policy — What you get back if you cancel, what happens if we cancel, and how refunds are paid.
• Payment and security policy — How you pay, which currencies we accept, how card data is protected, and when money is charged.
• Health and safety policy — Vehicles, drivers, mountain roads, altitude, weather, food and emergencies — how we keep guests safe and what we ask of you.
• Responsible and sustainable tourism policy — Small groups, local money, protected areas, culture, animals and waste — the commitments we run our tours by.
• Accessibility statement — What works for travellers with limited mobility, sight or hearing — on our tours and on this website — and what does not yet.
• Complaints and dispute resolution — How to complain, how fast we answer, who decides, and where to turn if we cannot agree.
• Guide and driver code of conduct — The standards every guide and driver working with G Tour signs up to — qualifications, behaviour, money and safety.
• Supplier and partner code — How we choose hotels, wineries, restaurants and partner agencies, and what we require of them.
• Photography and personal data on tour — What we do with your name, passport details, photographs and messages before, during and after a tour.
• Cookie policy — Which cookies gtour.ge sets, why, and how to refuse them.
• Children and family policy — Ages, child seats, prices, pace, meals and safety for families travelling with G Tour.
• What is included in a G Tour price — The standard inclusions and exclusions on every tour, so the price on the page is the price you pay.
• Group and corporate booking terms — Additional terms for groups of eight or more, companies, schools and conferences.
• Our promises to travellers — Seven commitments every G Tour booking carries — price, reply time, changes, guides, honesty, safety and your data.
• Frequently asked questions about travelling with G Tour — Booking, paying, what to bring, languages, children, weather, insurance — the questions guests ask before they book.
• Company, licensing and insurance information — Who you contract with, how G Tour is registered, what Georgian law requires of tour operators, and the insurance position.

Questions about any policy: info@castle.ge or WhatsApp +995 577 41 63 14. These pages are written in English and translated into Russian; in case of difference the English text applies.