Health and safety policy

Our founder is a physician and professor of public health; safety on our tours is reviewed with the same seriousness as a clinical protocol. This policy says what we do and what we expect from guests.

Vehicles and drivers

• Vehicles are insured for passenger transport as Georgian law requires, serviced on schedule and inspected before each tour; seat belts for every seat, child seats free on request, a first-aid kit and water on board.
• Drivers hold the licence category for the vehicle and are rested: a driver’s day is limited to 10 hours of driving; on multi-day tours one driver stays with you, with proper overnight rest, and no night driving on mountain roads except in an emergency.
• 4×4 vehicles are used where the road requires it (Tusheti, Ushguli, Juta, winter passes). We do not drive the Abano pass to Tusheti outside its open season or in bad weather.
• Alcohol: zero for drivers, always. Guests may drink at tastings; the driver drives.

Roads and weather

We check the Roads Department’s pass and road status every hour and the mountain forecast every morning. If a pass is closed or a weather warning is issued, the route changes or the day is rescheduled — see the cancellation policy. The guide’s decision on safety is final.

Altitude

Kazbegi (1,750 m), Gudauri (2,200 m), Ushguli (2,100 m) and the Jvari pass (2,395 m) are high enough for mild altitude symptoms in some travellers. Our guides know the signs; we ascend gradually where the route allows, keep water available and descend if a guest is unwell. Read the altitude guide; tell us before booking about heart or lung conditions, pregnancy or recent surgery so we can adapt the route.

Walking and hiking

Walks on day tours are graded in the itinerary. Hiking days have a guide, a plan filed with the office, emergency numbers and a turnaround time; we do not take guests onto glaciers or exposed ridges without a certified mountain guide. Good footwear is your responsibility; we tell you what to bring.

Food and water

We eat where we would eat ourselves: family cellars and restaurants from our verified register. Tap water in Tbilisi is safe; in villages we provide bottled water. Tell us about allergies when booking; Georgian cuisine uses walnuts widely.

Medical help and emergencies

Georgia’s emergency number is 112 (police, ambulance, fire, mountain rescue). Our guides carry a first-aid kit and know the nearest clinic on every route; the office is reachable 24 hours on tour days. Medical costs are paid by the traveller’s insurance — mandatory since 2026 for visitors; see the insurance guide and pharmacies and clinics.

Children

Children are welcome on every tour. Child seats are provided free when requested at booking; itineraries are adapted for pace and breaks. Guests under 18 travel with a parent or guardian.

What we ask of you

• Tell us about health conditions, mobility limits and allergies when booking.
• Wear the seat belt, follow the guide’s instructions on paths and at viewpoints, and respect church dress codes.
• Do not drink and swim, climb fences at fortresses or approach shepherd dogs.

Incidents

Every incident, however small, is recorded and reviewed by the office within 48 hours; what we learn changes the itinerary or the briefing. Serious incidents are reported to the authorities as the law requires and to the guest’s insurer with the guest’s consent.

G Tour is a brand of Sheni LLC (შპს „შენი“, identification number 406548222, registered 9 February 2026, legal address Gorgasali Lane 3, Krtsanisi district, Tbilisi; director Ioseb Demetrashvili). Office: Castle in Old Town, 3 Betlemi Rise, 0105 Tbilisi. Paris office: 32 Boulevard de Rochechouart, 75018 Paris. Contact: info@castle.ge, WhatsApp +995 577 41 63 14. Version 1.0 — 26 October 2026. This document is reviewed at least once a year and whenever the law or our practice changes; the date above is the date of the current version.